Job Description

Location: Atlanta, GA, United States 
Job ID: 78143 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Accounts Receivable Manager

Your main responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:

Responsible for collection of Accounts Receivable with the objective of attaining targeted Days Sales Outstanding (DSO), past-due dollar goals and minimize bad debts. Ensures adherence to Schindler Receivables Management policy within AR department and in field operations (FO). Drives to improve collections methods to strengthen Schindler NWC position.  Direct supervision, coaching and mentoring of regional AR supervisors and AR department.  Sets targets and monitors performance pertaining to all collections topics and KPIs.  Interfaces with select customers (high profile, high volume and high exposure customers) to ensure prompt payment and resolution of disputes in a timely manner. 

DEPARTMENT OVERVIEW :

Schindler is on a journey to improve its processes, drive increased business value and optimize service delivery. The organization is moving to a Business Service Center (BSC), while expanding standardization and continuous improvement capabilities. 

The Schindler BSC organization will play a major role in the pivot to process automation and leading practices. The evolution in the BSC aims to serve as a platform for future growth in the business and a model for innovation and unlocking customer potential. The team being assembled will be key in driving process standardization and optimization by centrally managing end-to-end processes, while meeting service delivery.

ESSENTIAL FUNCTIONS:

Describe the key responsibilities of the position in order of importance and identify % of time spent on that responsibility.

Team Management:

• Direct AR supervisors (4) and AR department daily functions including but not limited to periodic formal reviews of performance, actions, collector notes, metrics, measurements and KPIs.
• Develop competency within AR supervisors and AR team members through training, coaching, mentoring and direct supervision.
• Ensure appropriate staffing and account coverage within AR team (30 people)
• Drive KPI attainment, promote accountability and build upon a performance driven department.  Set targets and monitor performance vs target for each direct report and overall team
• Drive the service culture of the department to include quality audits of calls, customer experience training and creating a feedback loop.
• Engage and motivate team to maintain a positive and productive work environment

Collections efficiency:

• Responsible for driving improvement in the following KPIs:  DSO, Bad Debt Expense, AR Aging, Cash Collections, Dispute Coding, Call Volumes, Unapplied cash.
• Participate in collections meetings and/or calls with large and high exposure district offices.  Lead collections meetings when required. 
• Monitor credit, bankruptcy risk and growing AR balances for key customers and highlight risk to management.
• Interface with select customers (high profile, high volume and high exposure customers) to ensure prompt payment and resolution of disputes in a timely manner
• Escalation of disputes to upper management as needed.
• Attend periodic construction/service office meetings to gain understanding of job-related issues, which could impact collection efforts, and to convey to attendees' collection issues on problem accounts.
• Strong working knowledge of lien waivers, cash applications, repair billing/credits/cancelations, GAP reporting, bad debt and maintenance contract reviews as needed
• Strategize and develop projects, in conjunction with Cash Applications, to minimize unapplied cash and improve efficiencies

Processes and Systems:

• Ensure strict adherence to Schindler Receivables Management policy within AR department and in field operations (FO).
• Work closely AR supervisors and other Financial Support departments to ensure all processes and/or tasks are covered timely as needed
• Identify and drive process improvements including automation, robotics, and other efficiency measures. Manage existing bots and continuously look for opportunities to implement  for automation.
• Documenting and publishing all SOP’s Standard Operating Procedures that apply to BSC as well as Field teams.
• Leading end to end Value Stream Mapping exercise to improve the Collections processes. 
• Lead any IT infrastructure upgrade needs on SHAPE implementation.

Reporting

• Produce AR reporting for month-end Net Working Capital (NWC) closing package
• Support financial planning by forecasting cash and providing information for the preparation of the annual budget
• Review aging reports and proactively strategize ways to support collection activities and manage delinquent accounts
• Participate in monthly NWC meetings with CFO and Headquarters (Switzerland) management

What you bring

• Professional Experience in a directly applicable field
• Supervisory work experience in accounts receivables, credit and collections
• Large ERP experience required; SAP experience strongly preferred
• Demonstrated experience in relationship and stakeholder management
• Proficiency with Microsoft Office Suite, Technologically savvy with a willingness to learn
• Strong financial acumen and the ability to analyze and interpret financial data to make informed decisions.
• Demonstrated success in influencing senior leadership and building strategic partnerships.
• Exceptional leadership skills with the ability to inspire, motivate, and develop high-performing teams

What’s in it for you?

• Fully vested 401k match, up to 7% of total compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

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