Job Description

Job Ad: Call Center Agent - Ideaboxpro (Miami, FL) Job Title: Call Center Agent Company: Ideaboxpro Location: Miami, FL Salary: $35,000 - $53,000 Job Type: Full-Time About Us: Ideaboxpro is a customer-centric company based in Miami, FL, dedicated to delivering outstanding service solutions for businesses across various industries. We specialize in providing efficient and effective customer service support, ensuring client satisfaction and building strong relationships. At Ideaboxpro, we prioritize teamwork, innovation, and professional development. Job Description: We are looking for an enthusiastic and reliable Call Center Agent to join our team. In this role, you will be responsible for managing inbound and outbound customer calls, resolving inquiries, and providing excellent service. As a Call Center Agent, you will play a key role in ensuring customer satisfaction and maintaining the reputation of Ideaboxpro. Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Resolve customer inquiries and complaints with a positive attitude.
• Provide product and service information to customers.
• Update customer records in the database.
• Work with the team to meet and exceed call handling targets.
• Escalate complex issues to supervisors when necessary.

• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and patience when dealing with customer issues.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills and experience with CRM software.
• Strong organizational skills and attention to detail.

• Competitive salary ranging from $35,000 to $53,000.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and career advancement opportunities.
• A supportive and collaborative team environment.

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