Job Description

Inspire, Empower, Achieve: Call Center Manager Needed

Tired of working with a mediocre team? Our organization of industry leaders will impress you with their professionalism, collaboration, and ingenuity. We are elevating residential and commercial services to new heights and need your expertise and leadership to help us achieve our goals.

A successful Call Center Manager consistently exceeds booking and sales goals through effective leadership and a focus on customer satisfaction. You will optimize scheduling processes, empower your team to deliver exceptional service and utilize data-driven insights to achieve company objectives.

What's in it for you?

• Competitive compensation of $62,000 to $72,000/year!
• 100% paid medical, dental, and vision coverage for employees
• Company Events
• Birthday recognition and an extra day of PTO!
• 401K
• Life Insurance
• Paid Holiday
• PTO
• FUN Company Culture
• Continuous training
• TONS of opportunities for advancement!
• Monday – Friday schedule!

Responsibilities for the Call Center Manager:

• Create and implement inbound/outbound call strategies to boost appointments and revenue.
• Train and coach staff on effective call handling and conversion techniques.
• Ensure the right technicians are assigned to each job for maximum efficiency and customer satisfaction.
• Develop and refine call scripts that are clear, engaging, and generate results.
• Excite potential customers and encourage them to share their positive experiences.
• Conduct regular training sessions to enhance booking and dispatch processes.
• Become an expert on customer needs and tailor your approach for optimal engagement.
• Review call recordings, provide constructive feedback, and help staff improve their performance.
• Implement company policies to address customer complaints promptly and positively.
• Create a cost-effective and measurable training and coaching platform for your team.
• Show employees how their efforts impact the company's overall success.
• Coach employees on effective communication techniques that foster empathy and build trust.
• Regularly present clear and concise reports on team performance and key metrics to senior management.
• Ensure adequate staffing levels to meet business demands and seasonal fluctuations.

Requirements for the Call Center Manager:

• Proven track record in customer service management, demonstrating effective leadership and team development skills.
• Patient and diplomatic leadership style, adept at de-escalating conflict and fostering empathy.
• Inspirational motivator, capable of inspiring and guiding others to achieve company goals.
• Proficient in Microsoft Office suite, ensuring seamless handling of administrative tasks.
• Highly organized with exceptional follow-through and attention to detail.
• Excellent verbal and written communication skills, facilitating clear and effective interactions.
• Confident presenter with strong public speaking abilities.
• Adaptable and thrives in a fast-paced, results-oriented environment.

We seek to work only with the best and brightest, so if that’s you, don’t hesitate to reach out today. The growth opportunities here are abundant, and we make significant investments in our most valuable asset: our people. Our support and continuous professional development are above industry standards.

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