Job Description

Call Center Representative at Seronda Network Are you ready to take your career to the next level? At Seronda Network, we seek passionate and innovative individuals to join our dynamic team. Location: Denver, CO Job Type: Full-time (38-40 hours per week) Salary: $800 to $1,350 per week Job Description: As a Call Center Representative at Seronda Network, you will be the voice of our company, providing exceptional customer service and support to our clients. You will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure that every interaction is a positive experience. Responsibilities:

• Manage a high volume of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research issues, and provide solutions.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Follow communication “scripts” when handling different topics.
• Meet personal/team qualitative and quantitative targets.
• Collaborate with team members to ensure consistent customer satisfaction.

• Previous experience in a call center or customer service environment is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving abilities and a positive attitude.
• Proficiency in basic computer applications and data entry.
• High school diploma or equivalent.

• Competitive weekly salary
• Health and dental insurance
• Paid time off and holidays
• Ongoing training and professional development
• Supportive and collaborative work environment

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