Job Description

Role: Clinical Analyst Portal Maintenance and Support

Location : Dallas, TX (Remote)

Type: Contract

Years of experience: 3-4 years

Department: Clinical Informatics

Job Summary:

• The Clinical Analyst will provide primary support for the patient portal across four hospitals.
• This role involves assisting patients, particularly those who are elderly or not computer-savvy, with accessing and navigating the patient portal.
• The technician will also support other clinical informatics tasks as needed.

Key Responsibilities:

• Provide help desk support for the patient portal, assisting patients with portal registration, password resets, proxy set up, and portal navigation.
• Collaborate with ministry health information management (medical records) on patient portal access needs as needed.
• Offer excellent customer service, ensuring patient satisfaction and confidentiality.
• Support clinical informatics tasks, including provider training and technology builds.
• Assist with other provisioning tasks and static activities as required.
• Maintain HIPAA compliance and ensure patient data confidentiality.
• Potentially train on Meditech systems and other relevant technologies.

Qualifications:

• Associate's degree in a computer-related field or equivalent training required.
• 3-4 years of experience in a help desk or customer service role, preferably in a healthcare setting.
• Strong customer service skills, with the ability to assist elderly patients and those with limited computer skills.
• Exposure to clinical informatics or healthcare IT is a plus.
• Bilingual in Spanish is a plus.

Preferred Skills:

• Familiarity with patient portals such as MyChart or MyRecord.
• Basic understanding of clinical informatics and healthcare IT systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Interview Process:

• One-on-one interview with Client.
• Quick meeting with the clinical informatics team for team exposure.

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