Job Description

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. How about this one? We’re hiring a Customer Service Representative – Frontline CSR for a full-time opportunity in Norton Shores, Michigan. With us, it’s all about finding the job that’s just right.

Customer Service Representative – Frontline Customer Support

Norton Shores, MI (onsite)

2 nd Shift Hours: Mon – Fri 4:00pm – 12:30am

Full benefits + Paid Vacation

The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business. As a CSR your responsibilities include:

Responsibilities:

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.

• Professional communication with customers, both internal and external, via phone and email.

• Prioritizing customer response by level of urgency.

• Checking inventory daily for incoming repair parts and owed cores from customers.

• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.

• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.

• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes and facilitate the return of customer’s part to the customer or provide an exchange unit.

• Front to back order entry, processing and final delivery to end customer.

• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.

• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Qualifications:

• Ability to work evenings, second shift Mon – Fri 4:00pm to 12:30am.

• Excellent verbal and written communication skills.

• Must have strong attention to detail and exhibit excellent organizational skills.

• Ability to work under deadlines in a fast-paced work environment.

• Strong customer service background required in an industry that moves parts.

• Strong Microsoft Excel background required.

• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.

• Logistics or Inventory Management experience preferred.

• High school diploma is required; Bachelor’s degree is preferred.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what’s next with Kelly ® .

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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