Customer Service Specialist - (Remote work) Job at Synergy America, Inc, Atlanta, GA

UDVxQkdpTWQ1YktEd2JLaFpGcy9lUUtJVGc9PQ==
  • Synergy America, Inc
  • Atlanta, GA

Job Description

Our Federal client is looking for several Customer Support Specialists for a short term contract role in Atlanta, GA. This is a 100% work from home position with the professionals working 40 hours a week. The Shift is Monday to Friday from 11:30 am to 8 pm est. The position pays $17.20 / hour.

Note - There will be a basic 101 computer assessment test and a zoom or teams call with the individuals to check the video quality.

 

The professionals will receive inbound calls from the public and assist customers with various health related inquiries. The Customer Support Specialists will utilize various databases and written materials to look up and provide information to telephone inquiries. The right candidates will need to meet the following qualifications:

 

· High School diploma or GED required

· Minimum six (6) months customer service/administrative /call center experience required

· Must be able to speak English clearly and professionally

· Bi-lingual candidates will receive priority consideration

· Proven verbal and written communication skills a must

· Experience working with a PC and a Windows environment required

· Ability to effectively work within established contractual turnaround times required

· Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

· Proven ability to work as a member of a team is required

 

Work from Home Requirements:

· This is a Work at Home assignment. Equipment  WILL NOT be provided to support this role. All employees that Work at Home (WAH) must have the equipment and meet the following minimum requirements below:

· Must have a desktop or laptop with the following:

o Windows 10

o Intel Core i5 processor or higher

o 8GM Memory

o 256 GB Hard Drive

o Minimum of 1 USB Gen 2 or newer

o Headset connection hard wired (not wireless)

o Hard Wired internet connection (CAN NOT use Wi-Fi)

o 1 RJ-45 for wired network connection

· Must have a dedicated office space that will allow employee to have all working shifts void of interruption from family members, pets, personal phone calls, etc. The environment should mimic the in-office environment and experience for the customer.

· Must have reliable high-speed internet connection (validated by a copy of a current internet bill with internet specifications).

· Must have 2 monitors

· Minimum speed requirement of 25/25 mbps. Must pass speed test.

 

**By submitting your resume, you agree to be contacted via the info given through email, phone call, or text message*

Job Tags

Contract work, Fixed term contract, Work from home, Shift work, Monday to Friday, All shifts,

Similar Jobs

CityVet

Animal Care Attendant Job at CityVet

 ...the future of our business. All pet lovers welcome CityVet - Sterling Grove(OPENING END OF OCTOBER 2024) is looking for Animal Care Attendants (Kennel Tech) to join our BRAND NEW team! At CityVet, we know our team of happy people is as unique and diverse as the... 

CTTX Health

Certified Occupational Therapist Assistant (COTA) Job at CTTX Health

 ...CTTX Health is currently seeking an experienced Certified Occupational Therapist Assistant (COTA) to join our team. As a COTA, you will work with individuals of all ages who have physical, cognitive, or developmental disabilities. Your role will be to help patients improve... 

Thermo Fisher Scientific

Sr Supply Chain Specialist Job at Thermo Fisher Scientific

 ...Work Schedule Standard (Mon-Fri) Environmental Conditions Office Analytical Instruments Group (AIG) - Materials & Structural Analysis (MSD) Division Our Thermo Scientific brand in Analytical Instruments Group (AIG) offers customers in research, academia... 

Symmetry Financial Group - The Winifred Brown Agency

Work from Home Job at Symmetry Financial Group - The Winifred Brown Agency

 ...We're seeking confident and capable individuals with exceptional work ethics to join us. If you're ready to explore unmatched commission...  ...Position Details: Remote Work: Work from the comfort of your home with unlimited earning potential. Commission-Based: Enjoy a 1... 

National Reconnaissance Office (NRO)

Assistant Inspector General for Investigations Job at National Reconnaissance Office (NRO)

 ...other serious problems, abuses, and deficiencies in NROs programs or operations. The Assistant Inspector General for Investigations (AIG-INV), DISL, Tier 1 position, located within the OIG supports the overall NRO OIG strategic direction and reports directly to the IG...