Job Description

Job Title: Entry Level - Vacation Researcher/Scheduler

Location: Remote

Responsibilities:

• Coordinate travel arrangements for clients, including flights, accommodations, transportation, and activities.
• Utilize booking platforms and travel management systems to schedule and confirm travel plans accurately and efficiently.
• Communicate with clients to gather preferences, provide itinerary options, and address any questions or concerns.
• Liaise with airlines, hotels, car rental agencies, and other vendors to secure reservations, negotiate rates, and arrange special accommodations.
• Monitor travel schedules and make adjustments as needed to accommodate changes or unforeseen circumstances.
• Provide clients with relevant travel information, including destination guides, visa requirements, and safety precautions.
• Handle cancellations, refunds, and changes to travel plans in a timely and professional manner, following established procedures.
• Maintain detailed records of travel arrangements, payments, and client interactions in our database systems.

Requirements:

• Previous experience in travel coordination, scheduling, or related roles preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in using booking systems, Microsoft Office, and other relevant software applications.
• A proactive and adaptable mindset, with the ability to problem-solve and make decisions independently.
• A passion for travel and a commitment to delivering exceptional service to clients.
• Ability to work effectively in a remote environment and collaborate with team members across different locations.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed.

Benefits:

• Competitive pay commensurate with experience.
• Flexible remote work arrangements.
• Opportunities for career growth and advancement within the company.
• Discounted travel benefits for employees.
• Comprehensive training and support to enhance job performance and skills development.

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