Job Description
Wurzak Hotel Group is seeking an experienced Operations Manager to join our team in the heart of Philadelphia at our 248 room Home2 Suites Downtown. As the Operations Manager, you’ll play a pivotal role in overseeing the daily operations, ensuring service excellence, operational efficiency, and adherence to Hilton brand standards.
The ideal candidate will bring a passion for hospitality, a commitment to excellence, strong leadership skills, and a proven track record of success in a fast-paced environment.
If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!
Our Employer Brand:
We Are Wurzak: Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.
Find out more about us on our website or click here to visit our Linkedin page!
Our Perks:
- Culture of Excellence
- Paid Time Off
- Hotel Discounts
- 401K Company Match
- Career Development
- Peer-to-Peer Recognition
- Inclusive work environment
- Growth Opportunity
- Medical, Dental, Vision, Supplemental Insurance
Position Summary
As the Operations Manager you’ll be at the helm of our day-to-day hotel operations, ensuring seamless service and inspiring a team of hospitality professionals to deliver excellence. The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Your role will include:
Responsibilities:
- Operations Management: Oversee the daily operations of all hotel departments, including front desk operations, housekeeping, engineering, and other guest-facing areas.
- Guest Satisfaction: Ensure that all guests receive prompt, courteous, and personalized service throughout their stay or visit.
- Standards Enforcement: Implement and enforce standards and procedures to maintain high levels of service quality and guest satisfaction.
- Problem Resolution: Address guest concerns and complaints in a timely and effective manner, striving to resolve issues to the guest's satisfaction.
- Collaboration: Collaborate with other departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
- Guest Communication: Maintain open lines of communication with guests to gather feedback, address concerns, and enhance the overall guest experience.
- Training and Development: Develop training programs and materials to continuously improve the skills and performance of all operational department teams.
- Technology Utilization: Utilize technology effectively, including property management systems and reservation software, to streamline operations and enhance guest experiences.
- Budget Management: Assist in the development and management of each departments budget, including staffing, supplies, and equipment.
- Reporting: Prepare regular reports on guest satisfaction metrics, operational performance, and other key performance indicators for management review.
- Compliance: Ensure compliance with all relevant regulations and standards, including health and safety regulations and Hilton Brand Standards.
- Innovation: Continuously seek opportunities to innovate and improve guest services processes, technologies, and offerings.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field preferred
- Proven experience in hotel management, with a track record of success in a leadership role.
- Strong understanding of hotel operations, guest services, and financial management.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with diverse teams.
- Proficient in property management software and Microsoft Office Suite.
- Knowledge of industry trends and a commitment to delivering exceptional guest experiences.
About Wurzak Hotel Group:
At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
How to Apply:
Excited to take on the challenge? Your potential is our passion, Let’s unlock the possibilities! Interested candidates should apply and submit a resume highlighting relevant experience.
Job Tags
Full time, Local area, Shift work,