Company Overview:
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.
Some of the key areas of focus and activities of Samsung SDS America include digital transformation solutions, enterprise mobility, and cloud services.
Position Overview:
We are looking for experienced ServiceNow Knowledge Manager to join our Zero Touch Mobility (ZTM) Team. Our Global ZTM Team is on a mission to improve the management of mobile devices through the use of the ServiceNow platform. We are developing best in class and first of its kind product that is aiming to change how mobile devices are managed in the enterprises.
Knowledge Manager will play a crucial role in the development and dissemination of comprehensive, user-friendly documentation and training for our platform product based on ServiceNow technology. This position is responsible for creating and maintaining documentation tailored to multiple personas, including end-users, managers, admins at the customer level, and solution consultants and developers who are part of our implementation partners. Responsibilities extend beyond the maintenance and upgrade of existing product guides and documentation to include the creation of a detailed technical knowledge base and the development of a certification training program.
The ideal candidate will possess a strong blend of technical understanding, writing proficiency, instructional design capability, and presentation skills, with a proven ability to translate complex information into clear, concise content and deliver engaging and effective training across diverse audiences.
Responsibilities :
Documentation Development:
Training Program Development and Delivery:
Collaboration and Communication:
Requirements
Preferred Qualifications:
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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