Job Description

Job Summary

Position responds to incoming calls on the YWCA 24-hour crisis & support helpline providing emotional support, resources, and safety planning, when appropriate.  This position requires a high level of compassion, empathy, and sensitivity to all callers and shelter residents.  The Lead Domestic Violence Specialist is responsible for providing direct services to residents at the Weaver Center from the point of entry and throughout their stay; maintaining building security and resources, and providing support and solutions for daily needs.  This role assists in the training of other staff members and responds to questions from DV Specialists on the day-to-day operations of the Weaver Center.

Hours: Monday-Friday 7:00 am-3:30 pm

Relationships and Contacts:

Within the organization: Initiates and maintains positive professional relationships with staff throughout the organization including peers, program managers, directors, and executive leadership.

Outside the organization: Initiates and maintains positive professional working relationships with Weaver Center clients, community, clients, volunteers, the general public, vendors, and community leaders.

Job Responsibilities

Essential Responsibilities:

• Assesses need of callers for emergency shelter, determines eligibility for intake, and develops transportation plan to shelter.
• Assist with new hires and ongoing staff training as needed. 
• Provides supportive interactions and information on the dynamics of domestic violence to shelter residents.
• Provide services that are reflective of trauma-informed care and empowerment model best practices 
• Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner on a daily basis.
• Conducts intake, orientation, exits, exit interviews, and safety planning with shelter residents in an appropriate/timely manner.
• Monitors building status and cleanliness, reporting malfunctions and ensuring the building is kept clean.
• Identifies barriers to success for clients and makes appropriate referrals.
• Monitors resident activity throughout the shelter and manages conflict through appropriate intervention.
• Monitors and secures physical environment to maximize the safety of residents, implementing appropriate reactions to security threats as needed.
• Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
• Manages and maintains the rotating holiday residential coverage.

Additional Responsibilities:

• Provide support to visitors and volunteers.
• Conducts resident meetings as needed to share information and build community.
• Conduct weekly room inspections, noting the status of the building and filing appropriate work orders.
• Attends program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
• Performs other duties as assigned.

Qualifications

Education and Experience:

• High school diploma or equivalent. 
• Bachelor’s in Counseling or a related mental health field preferred.  
• Minimum of six months experience in a residential or domestic violence shelter including call center operations.

Physical Requirements:

• While performing the duties of this job, the employee must be able to communicate verbally with peers/general public, clients, and/or vendors.
• Must be able to tolerate various noise levels: noise level in the work environment varies – may be very quiet or extremely loud.
• Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time.
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• The employee must be able to move 25 pounds. 

Other Requirements:

• Proficiency in Spanish or other languages preferred.
• The position requires the incumbent to have a valid driver’s license, vehicle insurance, and a clean driving record for the last three years.  

Skill Competencies:

• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with callers.
• Ability to speak concisely and effectively communicate needs and information.
• Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues.
• Ability to exercise sound judgment and discretion. 
• Excellent verbal and written communication skills analyzing problems and presenting solutions to staff and residents. 
• Strong customer service ethic and follow-through. 
• Well organized and able to prioritize the use of time.
• Demonstrated ability to treat all persons in a respectful manner with high awareness and sensitivity to cultural differences. 
• Promotes a team-oriented and collaborative work environment.
• Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.

Additional Information

Benefits

Work with us and receive:

• 10 Paid Holidays.
• Employer Paid Medical.
• Employer Paid Long Term Disability.
• Parental Leave.
• 2 Floating Holidays.
• Employer Paid Vision.
• Employer Paid $25K Life.
• Health Reimbursement.

How to Apply

For faster consideration, please use the link below to apply!

https://apply.appone.com/job/6720fc1ff233764399855696

Details

• Date Posted: October 30, 2024
• Type: Full-Time
• Job Function: Administrative
• Service Area: Health (Physical, Mental)
• Start Date: 10/29/2024
• Salary Range: $19.00/hour
• Working Hours: 40 hrs/wk

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