Long-Distance Dispatcher Job at MG Moving Services, Sterling, VA

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  • MG Moving Services
  • Sterling, VA

Job Description

If you’re a problem-solving, multitasking expert with excellent communication skills, you could be perfect for our dispatcher position. Our growing company is looking for the right candidate to be the main point of contact for customers, field units, and management. Strong interpersonal skills are a must in this dynamic role. You are familiar with dispatch systems, data entry, and creating work schedules. If this sounds like the perfect fit for you, apply now! Responsibilities:

  • Create and change service calls when needed
  • Correspond with field teams and customers on any service details and special requests
  • Log customer complaints and service tech notes
  • Arrange service calls with customers and field team
  • Monitor service calls and arrival times
Responsible for working with all facets of dispatch:
  • Prepare daily work schedules for all drivers and crew members
  • Prepare daily work schedules and responsibilities for the jobs
  • Dispatch crews after careful review & communication to meet our service standards, and the scope of work specific to each job and each day
  • Dispatch to meet start times each day for each job
  • Any employee dispatched will meet MG’s uniform standards
  • Review dispatch sheets daily for maximum equipment/manpower utilization and crew productivity; develop improvements and enhancements to the existing system
  • Monitor all jobs to ensure operational timelines & goals are met. Clearly communicate all deficiencies directly with crew members within 24 hours of any occurrence
  • Adherence to company policy and procedures by warehouse and moving personnel are the responsibility of Dispatch
  • Support the recruiting, hiring, training, and evaluate crew and CDL drivers
  • Support maintaining operational safety and other standards
  • Support standard employee files for all operations employees
  • Additional duties, and tasks, as assigned
Qualifications:
  • Candidate must have great customer service communication, organizational, and interpersonal skills
  • Applicant with experience working with people in stressful and dynamic conditions is preferred
  • Applicant must have high school diploma or GED; associate or bachelor’s degree is preferred
  • Strong knowledge of customer interface and interaction
  • We prefer applicants with 3+ years of experience as a service dispatcher.
About Company: Are you looking for a rewarding career with an award-winning company that is growing nationally? If so, you might be one of the “guys” we’re looking for! With MG Moving Services, you will enjoy competitive pay, benefits, training, and opportunities for advancement with our Growth from Within program. You will also be part of a team of friendly, hardworking individuals who take pride in their work and treat every customer with care and respect. Benefits include being paid weekly, Health, Dental, and Vision Insurance, Employer-paid life insurance, 401(k) with Employer Match, Employee assistance program, and paid time off. Whether you have experience in the moving industry or not, we welcome you to apply for any of the open positions. Click on a Job Title and complete the online form below. Don’t miss this opportunity to join one of the best moving companies in the country. Apply today and become “One of the Guys!”

Job Tags

Weekly pay, Gangs, Long distance,

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