Job Description

PATIENT EXPERIENCE COORDINATOR

Highly regarded dental office looking for an enthusiastic and reliable Patient Experience Coordinator that loves to create and maintain positive relationships with staff and patients. The primary role will focus on facilitating an exceptional patient experience while partnering with the dental team in the practice. The ideal candidate must be dependable, flexible, self-motivated, hard-working, and a team player. As a valued member of the family, you will be surrounded by talented individuals who aim to create an environment that engages and supports your growth as well as the success of the practice. 

Responsibilities:

• Deliver quality and compassionate care to every patient.
• Reaching out to new patient leads (via phone and email). 
• Following up and staying in touch with patients after consultations.
• Registering new and returning patients.
• Help arrange patient transportation as necessary to and from the office.
• Provide administrative support duties - calendar management, data entry, sorting mail/emails/fax, document signing, etc. 
• Protect patients’ rights by maintaining the confidentiality of personal and medical information.
• Answering patients’ inquiries.
• Keeping track of patients’ birthdays.
• Filtering new patient leads.
• Continuously assess the schedule ensuring optimum patient flow.
• Monitor patient reviews and feedback.
• Have fun and make sure patients are having fun too! 

Qualifications:

• Bachelor's Degree required. 
• 3+ years experience in a medical office - Dental office preferred. 
• In-depth understanding of best practices for customer service and patient care.
• Ability to work in a fast-paced environment.
• Proficient computer skills. 
• Flexibility to work occasional evenings and weekends. 
• Must have an on-call mentality and able to help remotely at all times. 
• Must possess excellent interpersonal, organizational and communication skills. 

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