Job Description

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is €47,000 – €55,000. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

About the Role

The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. This includes onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilised and retained, and coaching them to build satisfaction with the platform. These approaches, applied at the local level, will result in Taskers being higher quality, and more retentive – which drives client bookings and retention.

As a Tasker Success Manager for Germany based in Berlin, you will collaborate closely with cross-functional teams throughout the entire Tasker lifecycle, focusing on critical areas such as invoicing, utilisation, and retention. Your role will involve developing and implementing programs and communication strategies aimed at enhancing the performance of Taskers in your market, including delivering workshops and regularly calling Taskers to provide support and guidance.

Working closely with internal stakeholders, you will coach Taskers, identify process improvements, and serve as a thought partner on invoicing, utilisation, and retention issues. Your ultimate goal is to equip Taskers with the knowledge, skills, and resources required to succeed on our platform.

What you will work on

• You will be responsible for conducting weekly office hours and workshops with Taskers. During these office hours, you will provide support, guidance, and feedback to Taskers on their performance, as well as assist them in resolving any issues they may be facing.
• Ensure that Taskers have a positive experience after activating, and implement targeted tactics to optimise their productivity, while also providing strategic guidance to ensure the retention of valuable Taskers.
• Make strategic recommendations about how our programs and communications should evolve, and work alongside field stakeholders.
• Responsible for program metrics performance around utilisation, invoicing, and retention, including tracking and reporting.
• Master the Tasker lifecycle. Rigorously apply data to identify gaps and opportunities in the Tasker experience.
• Continuously monitoring industry trends and best practices, staying up-to-date on new developments, and integrating these insights into our program approach.

Your areas of expertise

• A team player – experience managing and maintaining strong relationships with cross-functional teams, including Operations and Marketing, to drive results and achieve business objectives. Able to contribute to the creation of solid plans that build on existing frameworks and put them into action with the support from your manager.
• An excellent communicator – with the experience and ability to provide updates on market trends at internal weekly meetings and build rapport with the Tasker community.
• A capable analyst – the ability to identify supply gaps and create plans to address them, with a solid understanding of supply/demand dynamics. A data-driven decision-maker who enjoys digging into data to understand trends.
• Well organised and attention to detail: capable of producing accurate and high-quality brief documents that describe plans or projects. Ability to manage core tasks independently and deliver work that meets targets and deadlines. Strong attention to detail with a knack for prioritisation and establishing the scope of projects.
• Timely and curious: Proven ability to execute strategies provided by the program team on time and with high quality, and proactively suggest actions to address supply gaps. Curious about how things work, with the ability to anticipate problems or spot areas for improvement.
• An enthusiastic “people person”– ready to roll up their sleeves and speak to Taskers on a daily basis, and build rapport with the community.
• A great cultural fit – comfortable operating at a fast pace in an entrepreneurial environment, and driven to succeed. Added advantage if you are familiar with any of the following tools: Looker, Totango, Excel, GSuite.
• Based in Berlin – or an easily commutable distance into this city, with availability to potentially travel to other main regions as required.
• Fluent German speaker – is a must, Arabic also an added advantage.
• Eligible to work in Germany, we do not sponsor visas for this role.

You’ll love working here because

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names

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