Service Manager Job at Hueman PE Talent Solutions, Michigan

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  • Hueman PE Talent Solutions
  • Michigan

Job Description

Our client has retained our services to hire a full-time Service Manager in Detroit, Michigan. 

Responsibilities:

  • Develop and adhere to the annual service budget, aligning with branch needs and overall company goals. Monitor daily progress and measure monthly performance.
  • Create and execute an annual plan for service growth.
  • Oversee recruitment, screening, hiring, training, and development of service personnel.
  • Conduct weekly meetings with branch staff to ensure clear priorities and efficient task execution, benefiting both customers and the company.
  • Maintain a priority-based schedule for all service work, including both customer and internal tasks.
  • Allocate jobs to employees based on their skills and expertise.
  • Ensure completeness and accuracy of work orders before customer billing.
  • Use existing and develop new reports to monitor the performance of the service department and individual employees.
  • Be well-versed in semi-trailer repair, maintenance, electrical systems, and welding best practices.
  • Manage manufacturer warranty programs.
  • Create, administer, and maintain a local safety program.
  • Periodically visit customers to assess their service needs, address issues, and ensure satisfaction with branch performance.
  • Ensure the availability and good working order of necessary shop tools and service equipment.
  • Develop and implement a service and maintenance plan for all service vehicles and equipment.
  • Perform other duties as directed by Senior Management.

Qualifications:

  • High school diploma required.
  • Minimum of four years as a service manager with a proven ability to grow the business.
  • Must be able to read and write English; bilingual in Spanish is preferred.
  • Proficient in reading and creating computer-generated reports, invoices, and other office documents. Comfortable operating computer terminals.
  • Strong leadership skills and the ability to interact positively and constructively with customers, vendors, and coworkers.

 
If you are interested in learning more about the company and this career opportunity as a Service Manager, apply today!

Job Tags

Full time, Local area,

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