Job Description

What to Expect

Tesla sets the bar for a trustworthy & resilient charging network. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network. 

The Tesla Diner Experience Specialist works within the Charging Operations team and the role is based in Los Angeles, CA. This position is responsible for ensuring exceptional customer experience at the Tesla Diner. The primary responsibilities will focus on managing audio/visual experience, content programming, digital experience, menu reviews, and providing coverage support for the Location Manager responsible for facility and asset management. The individual will collaborate with several internal Tesla teams (Design Studio, Merchandise, UI, App, Procurement, and Leadership) and multiple external vendors. Responsibilities of the role may change over time. Seeking an individual who is passionate about providing unparalleled and immersive customer experience for charging and dining. 

Must be available to work weekends and on holidays.

What You’ll Do

• Participate in pre-opening program development and testing
• Responsible for the drive-in movie schedule, coordination of content changes, audio visual management and AV disruptions
• Maintain accuracy of information transmitting into the digital experience, working with internal Tesla teams on issues or planned updates & serve as a point of escalation with digital experience teams and vendors for UI, App, and web information or issues
• Collaborate with the restaurant operator and internal teams on menu changes, testing, and roll-out
• Work closely with the Tesla Merchandise team on inventory and planning
• Review customer feedback scoring and develop processes for short and long-term planning to improve overall customer experience
• Provide coverage for the Location Manager who is responsible for facility management and asset performance of the location

What You’ll Bring

• Bachelor's degree in a relevant field of study, or equivalent experience
• Impeccable attention to detail and an eye for efficiency
• Thrive in fast-paced, high-volume environments 
• Superb organizational skills with strong multi-tasking abilities
• Focused personality with the ability to maintain a flexible attitude toward critical tasks
• Previous experience working in property or facility management 
• Proficient in Microsoft Outlook, Excel, PowerPoint, Word

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$83,600 - $205,200/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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Job Tags

Holiday work, Full time, Temporary work, Local area, Flexible hours, Weekend work,

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